Support

Support

Need a little help?

Need a little help with your SAPFED account? Chances are you'll find what you're looking for here. However if you're still experiencing issues after going through the content on this page, please get in touch here.

Usernames & Passwords

Usernames and passwords are created by one of our admins after successful registration. If you're not a SAPFED member yet, download and complete the registration form on the Become a Member page.

If you're logged in, click here to change your password. Alternatively, log in and click on 'Account' in the top-right corner of any page on this website. Select 'Change Password' in the left-hand column below your picture.

Please note that your password must:

  • Contain at least 8 characters
  • Have a combination of upper- and lowercase letters. E.g. CiNNaMon.
  • Have at least one digit or alphanumeric character. (e.g. CiNNaMon87~)
  • Not be CiNNaMon87~

 

All usernames and passwords are case-sensitive. This means that there's a difference between John Smith and john smith.

Retype your username and password exactly as it was sent to you and remove any spaces before or after your username and/or password. If you're still having trouble signing in, please get in touch here.

You can reset your password here. Please take note of the following:

  1. If you're entering your username, remember that it is case-sensitive.
  2. The password-reset email will be sent to the email address you signed up with. Should you no longer have access to that email account, please contact Gerald Watson for authentication so that your email address can be updated.

Profiles

Your SAPFED account is where all the non-public facing information is contained. It also provides the functionality to change your email address, password, and so on. Your SAPFED profile is displayed to the public, and can contain information (such as business description, logo, etc.) to help you stand out to anyone looking for a polygraphist in your area.

If you're not taken directly to your profile page after login, or if you've navigated away from the profile page but are still logged in, click on the 'Account' link in the top right-hand corner of any page. Select the 'View Profile' link below your profile picture.

Alternatively, just search for your profile in the Members directory.

Click on the red gear to the right of your profile name and select 'Edit Profile'. Please note that you need to be logged in before you can make any changes to your profile or account.

Your changes aren't being stored because you have not completed the required fields. Return to the 'Edit Profile' screen and select the areas where you operate under 'Business Areas'. By specifying your business area(s), you're making it easy for website visitors to locate polygraphists in their areas.

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